Here at 国际@CampusLife we help students, 以及他们的家人, with all sorts of non-academic or non-finance related problems. We are fully trained immigration specialists but will try and assist with any queries about being an international student in the UK that you might have.
We run welcome activities over the main arrival periods, as well as social activities and trips throughout the year. We hope very much to see and welcome you on those soon.
你可能会喜欢看宝盈平台的 所有关于...ICL视频 which tells you all about the team and our work in more detail.
宝盈平台整理了一套 国际学生 Frequently Asked Questions (FAQs) and so please check there first if you are looking for specific information.
国际@CampusLife run social activities, events and monthly trips (or virtual trips) throughout the year which are open to 都是宝盈平台的学生 and we actively encourage people to engage with those - no matter where in the world they are from. 请看一下 欢迎活动，走吧! 社会的部分 of our web pages for further information about what's going on. Some activities are designed with families in mind, 所以如果你和家人在一起, 请注意宝盈平台的 本地的页面 通过你的学生邮件. 宝盈平台非常欢迎你的到来.
If you would like to help us organise and deliver some of these social activities, you are able to do so whilst working towards gaining valuable employability skills. 您可以通过成为宝盈平台ICL GO的一员来实现这一目标! 团队. 有关GO的资料!团队, as well as other volunteering opportunities, can be found via DISCOVERY学生志愿服务.
It is important to 国际@CampusLife that we are available to support as many students as possible, 尽快.
We have a very comprehensive website that provides detailed information about a variety of international student issues. To see if you can get the advice you need right now, it is worth checking our 国际学生常见问题 first to see if you find the answer you need there.
For answers to queries that can't be solved via the web, the team run 周一 to Friday 快速查询会话 via our Live Chat facility, virtual/live face to face methods. 如果您有一个复杂的查询, it is best to email us and an Adviser will arrange any necessary follow up sessions direct with you.
Please do not contact us by multiple methods about the same query - we are a 非常小的 team and there are more than 4000 international students (plus applicants) at Swansea University that we need to support. Sending multiple communications about the same thing causes delays in our response to you and your fellow students - we appreciate your support and understanding.
Please see below for more details about the Quick Queries sessions.
Polite notice: We are currently receiving an extraordinary amount of communications. 不幸的是, many students are using Wonder/Live Chat/face to face to 'chase up' or ask the same questions that they have already posed to us via email. This is causing an unnecessary duplication of work which we are keen to avoid in order to ensure everyone is getting a response as quickly as possible and staff are not answering the same queries twice (or more!). 宝盈平台是 非常小的 team of advisers and there are 4000+ international students at Swansea University (plus applicants) who need our support. For this reason we will just tell you to wait for a response to your emails if you attempt to contact us via multiple methods about the same thing. We answer all queries within 3 working days, though in reality it is normally closer to 1. We also triage the mailbox to constantly to ensure genuinely urgent queries are answered quickly.
Please also refrain from contacting multiple teams across the University about the same query as this also generates unnecessary communication traffic and makes it harder for staff to answer all queries quickly - we are sure you can appreciate that.
在ICL之外 员工访问 times and methods below, if you cannot find the information you need in our webpages, please 给宝盈平台发邮件 所以宝盈平台会尽宝盈平台所能支持你. 确保你 include your student number and as much detail as possible in your email (包括上述任何签证的副本). This will help us answer you quickly and reduce the amount of back and forth between you and the team.
Please rest assured we really are answering emails and dealing with queries as quickly as we can and we very much appreciate your patience.
Live Chat is usually available at set times on:
- 周一 (1-3pm), Thursday (1-3pm) and Friday (10am-12Noon)
Please click here to join our Live Chat facility 在上面规定的时代.
Our drop-in sessions are for Quick Queries and take place (without the need for appointment) at the following locations and times:
- MyUniHub,Tower Information Centre, Bay Campus: 周一 (1pm - 3pm) & 星期二(上午十时至中午十二时)
- Faraday Building Foyer, Singleton Park Campus: Tuesday, Wednesday & 星期四(上午11时至下午1时)